In the post “The Business Agility equation” one of the factors is Process Inertia. This post is a more detailed description of Process Inertia.
[Focus on added value]
The company’s employees are also a part of the equation. They are met by ever increasing demands for efficiency and productivity and it is crucially important that the time used on non-value adding activities be minimised. This does not only refer to the time used on implementing non-value adding processes (e.g. travel reports); time used on the implementation of value-adding processes (productivity) is just as important. Regardless of the type of process, it would be best for the employee (and thus the company) if the individual stages of the process could be implemented without wasting time on navigation between different systems and information.
The complexity is further increased by the fact that access to the various different systems and types of information varies, and that these systems are all at different stages of their life cycle. Thus, in spite of the fact that it may be appropriate to implement the process, the actual execution of the process takes a disproportionate length of time and results in a reduction of the quality of the output of the process in question. This form of inertia is defined as process inertia.
The company’s employees are also a part of the equation. They are met by ever increasing demands for efficiency and productivity and it is crucially important that the time used on non-value adding activities be minimised. This does not only refer to the time used on implementing non-value adding processes (e.g. travel reports); time used on the implementation of value-adding processes (productivity) is just as important. Regardless of the type of process, it would be best for the employee (and thus the company) if the individual stages of the process could be implemented without wasting time on navigation between different systems and information.
The complexity is further increased by the fact that access to the various different systems and types of information varies, and that these systems are all at different stages of their life cycle. Thus, in spite of the fact that it may be appropriate to implement the process, the actual execution of the process takes a disproportionate length of time and results in a reduction of the quality of the output of the process in question. This form of inertia is defined as process inertia.
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